Frequently Asked Questions

We offer free standard shipping on all orders over $100. Orders under $100 have a flat shipping rate of $9.99. Express and overnight shipping options are also available at checkout. All orders are processed within 24-48 hours and typically arrive within 5-7 business days for standard shipping.

We offer a 30-day return policy on all products. Items must be unused, in original packaging, and in the same condition you received them. To initiate a return, please contact our customer service team at info@merlopeak.com with your order number. Refunds will be processed within 5-7 business days of receiving your return.

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Customs fees and import duties may apply and are the responsibility of the customer. Please allow 10-21 business days for international deliveries.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. If you haven't received tracking information within 48 hours of placing your order, please contact us at info@merlopeak.com.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and Cash on Delivery for eligible orders. All transactions are processed securely through our encrypted payment gateway.

Yes, all Merlo Peak products come with a one-year manufacturer's warranty against defects in materials and workmanship. This warranty does not cover normal wear and tear or damage caused by misuse. If you experience any issues with your product, please contact our customer service team.

Each product page includes detailed sizing information and measurements. We recommend measuring yourself and comparing to our size charts for the best fit. If you're between sizes, we generally recommend sizing up for outdoor gear to allow for layering. If you need additional sizing help, our customer service team is happy to assist.

Yes, we offer digital gift cards in denominations of $25, $50, $100, and $200. Gift cards are delivered via email and can be redeemed on our website. They never expire and can be used towards any purchase.

You can reach our customer service team by email at info@merlopeak.com or by phone at (555) 123-4567. Our hours are Monday-Friday 8AM-6PM and Saturday-Sunday 9AM-5PM Mountain Time. We typically respond to emails within 24 hours.

Sustainability is a core value at Merlo Peak. We use eco-friendly materials whenever possible, including recycled fabrics and responsibly sourced materials. We're committed to reducing our environmental impact through carbon-neutral shipping and sustainable packaging. Visit our Our Story page to learn more about our sustainability initiatives.