Shipping Policy

Last Updated: December 8, 2025

At Merlo Peak LLC, we're committed to delivering your outdoor gear quickly and safely. This Shipping Policy outlines our shipping methods, costs, and delivery times.

Shipping Methods and Costs

Domestic Shipping (United States)

We offer the following shipping options for domestic orders:

• Standard Shipping (5-7 business days): FREE on orders over $100, $9.99 for orders under $100
• Express Shipping (2-3 business days): $19.99
• Overnight Shipping (1 business day): $29.99

International Shipping

We ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination:

• Canada: 7-14 business days, starting at $15.99
• Europe: 10-21 business days, starting at $24.99
• Asia & Pacific: 10-21 business days, starting at $29.99
• Other Regions: 14-28 business days, rates calculated at checkout

Order Processing

All orders are processed within 24-48 hours (Monday-Friday, excluding holidays). Orders placed after 2 PM Mountain Time will be processed the next business day.

Order Confirmation

You will receive an email confirmation immediately after placing your order. This confirms we have received your order and are preparing it for shipment.

Shipping Confirmation

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.

Delivery Times

Delivery times are estimates and begin from the date of shipment, not the order date. Delays may occur due to:

• Weather conditions
• Carrier delays
• Holidays
• Incorrect shipping address
• Customs processing (international orders)

International Orders

Customs and Duties

International customers are responsible for all customs fees, duties, and taxes imposed by their country. These charges are not included in our shipping costs and are collected by the carrier upon delivery.

Customs Delays

International shipments may experience delays due to customs processing. We cannot control or predict these delays.

Shipping Restrictions

We currently do not ship to:

• P.O. Boxes (for certain products)
• APO/FPO addresses (contact us for special arrangements)
• Countries under trade restrictions

Order Tracking

Track your order using the tracking number provided in your shipping confirmation email. Tracking information is typically available within 24 hours of shipment.

Shipping Address

Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 2 hours of placing your order.

Lost or Damaged Packages

Lost Packages

If your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package or arrange for a replacement.

Damaged Packages

If your package arrives damaged, please:

1. Take photos of the damaged packaging and products
2. Contact us within 48 hours of delivery
3. Keep all packaging materials for inspection

We will arrange for a replacement or refund as appropriate.

Signature Requirements

Orders over $500 require a signature upon delivery. If you won't be available to sign, you can arrange for the package to be held at a carrier facility for pickup.

Multiple Shipments

Large orders may be shipped in multiple packages. You will receive separate tracking numbers for each package.

Holiday Shipping

During peak holiday seasons, processing and delivery times may be extended. We recommend ordering early to ensure timely delivery. Holiday shipping deadlines will be posted on our website.

Contact Us

If you have questions about shipping, please contact us at:

Merlo Peak LLC
Email: info@merlopeak.com
Phone: (555) 123-4567
Hours: Mon-Fri 8AM-6PM, Sat-Sun 9AM-5PM Mountain Time